| Shared IP | Uptime, % | Response, ms | Hosted Sites | Downtime |
|---|---|---|---|---|
| 23.224.143.13 | 91.163 | 264 | 238 | ~ 59h 15m |
| 161.47.21.4 | 98.608 | 335 | 361 | ~ 09h 20m |
| 185.232.92.64 | 98.620 | 681 | 151 | ~ 09h 35m |
| 162.209.66.142 | 98.745 | 311 | 4569 | ~ 08h 25m |
| 64.49.225.192 | 98.812 | 333 | 169 | ~ 08h 15m |
| Month | HRANK | # in TOP | Uptime, % | Response, ms | Sites, +(-) | Shared IPs, +(-) |
|---|---|---|---|---|---|---|
| Mar 2024 | 4.9 | 90 | 99.922 | 354 | -1,836 | -4 |
| Feb 2024 | 3.8 | 103 | 99.844 | 404 | +91,569 | +59 |
| Jan 2024 | 3.8 | 105 | 99.694 | 483 | -249 | -1 |
| Dec 2023 | 3.8 | 100 | 99.626 | 391 | -1,166 | -4 |
| Nov 2023 | 3.8 | 99 | 99.784 | 320 | -3,708 | -2 |
| Oct 2023 | 3.8 | 105 | 99.717 | 328 | -5,834 | -14 |
| Year | HRANK | # in TOP | Uptime, % | Response, ms | Sites, +(-) | Shared IPs, +(-) |
|---|---|---|---|---|---|---|
| 2018 | 4.8 | 106 | 99.782 | 289 | +3,581 | -22 |
| 2019 | 3.8 | 189 | 99.833 | 260 | +50,018 | +84 |
| 2020 | 6.1 | 84 | 99.932 | 343 | +39,289 | -67 |
| 2021 | 4.7 | 129 | 99.893 | 486 | +28,646 | +33 |
| 2022 | 4.6 | 140 | 99.873 | 480 | -57,651 | -18 |
| 2023 | 4.6 | 107 | 99.829 | 420 | -113,436 | -74 |
| 2024 | 4.2 | 108 | 99.820 | 413 | +89,485 | +54 |
Name.com Review
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Background
Business Name: Name.com Inc.
Company Owner: Donuts Inc.
Year of foundation: 2002
Location: Denver, Colorado, United States
BBB Accreditation: Yes
Market Size: > 150K websites (#13 HRank list)
Growth Status: (by websites quantity): Increasing
A company with such a brand name, Name.com is a domain registrar. It is owned by Donuts Inc., a major domain name company. The company’s overall score is usually low. Most positive reviews, which are not numerous, date back to the beginning of the 00s, suggesting a serious name and rare domain are not enough to be a decent hosting provider. Well…
Offers and Pricing
| Name | Domains | Disk | Bandwidth | Min Price | Billing Term |
|---|---|---|---|---|---|
| Startup | 1 | 10 Gb | 100 Gb | $6.99 | 12 Mo |
| Namebuilder | 25 | 100 Gb | 1000 Gb | $10.99 | 12 Mo |
| Unbelievable | Unlim | Unlim | Unlim | $16.99 | 12 Mo |
There are 3 shared plans on offer at the moment.
Their regular prices are $6.99/mo, $9.99/mo and $16.99/mo if purchased for 12, 24 and 36 months. And $9.99/mo, $14.99/mo and $24.99/mo if purchased monthly.
Promo prices are also offered (starting from $4.99/mo for a Startup plan).
However, customers have to remember that “Hosting purchases are currently on sale, but only apply to your first billing cycle. Your plan will renew at the standard price.“
Name.com also provides:
- WP hosting,
- SSL certificates,
- Websites builder (their own product),
- and email hosting solutions.
As Name.com is specializing in domains, hosting is just an extra service they offer. There are several (former) customers who reported purchasing a domain from Name.com will be easy, but handling their server can be a challenge.
Support
Instant Technical Live Support: No
The company has recently been criticized for a wide range of flaws: from canceling user accounts without providing any evidence to failure to respond to tickets. The two major flaws seem to be customer support and hosting.
There are a live chat and phone support to talk to a real Name.com representative, but you have to stick to their schedule:
- Live chat is available every day from
10 AM to5 PM (Mountain Time, Denver), - and phone support is only available Monday-Friday from
8 AM to6 PM (Mountain Time, Denver).
Impressive isn’t it?! Well, you can also write them an email (though the feedback suggests it may take them several days to reply). So, be patient.
Name.com Summary Analysis by HRank
Unfortunately, its 2018 HRank rating was not very good, the 106th position in our chart); also 2019 for Name.com was much worse 3.8 HRank and 174th position.
It does seem like Name.com is more a domain registrar than a web hosting as it had several downtime cases since August 2018, one as bad as 95.365% (August 2018), others around 97%, which affected negatively the overall rating.
Even faster than average response time (in the range of 300ms) couldn’t improve the situation.
The company was hosing 340,000 websites on its Shared IPs (as of December 31, 2019), and despite its imperfect performance.
Name.com is not on our recommendation list.
